Effectiveness of ERP Training System in Higher Educational Institution

Enterprise Resource Planning (ERP) systems are comprehensive and costly IT solutions that address the information needs of organizations. Implementing ERP systems presents significant challenges and is often prone to project failures. To ensure successful implementation, various Critical Success Factors (CSFs) must be met, with user training being one of the most crucial. This study developed a web-based training system tailored to the institution’s newly deployed ERP system. The research aims to evaluate the effectiveness of this training system and investigate potential differences in training satisfaction among users based on gender, education level, and age groups. Data were collected through surveys administered to users undergoing the training program. The results indicate that tailored training significantly improves user satisfaction and system adoption rates. Additionally, the study explores how demographic factors influence training outcomes, contributing to a deeper understanding of user needs and preferences. This research underscores the importance of targeted training programs in the successful implementation of ERP systems and provides actionable insights for organizations aiming to enhance user engagement and system efficiency.