Chapter 2: A Study on Factors that Influence Job Satisfaction in the Restaurant Industry of Uttarakhand


Satish Joshi
Dev Bhoomi Uttarakhand University, Dehradun
Rakesh Dani
Department of Hospitality Management, Graphic Era Deemed to be University, Dehradun (U.K)
Yashwant Singh Rawal
Parul Institute of Hotel Management & Catering Technology, Parul University, Vadodara, Gujarat


The restaurant industry has distinct attributes that define it apart from many other sectors in terms of product production, delivery, and consumption and employees play a very critical role in any organization. Therefore, the job satisfaction of employees working in this industry is very important. The aim of this chapter is to examine the factors impacting the job satisfaction of restaurant staff at Uttarakhand. Out of total 500 employees, 397 employees from 15 different types of restaurants filled the full questionnaire and the collected data is analyzed through different statistical tools like mean, standard deviation etc. This chapter is based on different factors of job satisfaction in the restaurant sector which can help to the managers, owners to make better policy for employee’s job satisfaction by enhancing their motivation towards service of guest, resulting higher productivity.

August 8, 2022